TERMS & CONDITIONS HOUSE
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide on the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.
A provisional booking enquiry may be made by telephone or email.
The provisional booking will be held for 7 days pending receipt of your deposit/full payment (where applicable).
TERMS AND CONDITIONS
Your booking should be for holiday purposes only unless otherwise agreed in writing. The Litua House must not be used for party purposes, weddings or filming without prior written agreement or email confirmation of same is acceptable.
Your contract is between you and Litua Ltd and is subject to the following conditions.
The accommodation is of a high standard and will be returned in the same condition.
LITUA Ltd reserves the right to change or amend their terms and conditions at any time.
Personal information provided to LITUA Ltd will not be shared with any third party.
YOUR HOLIDAY LET
You can arrive at your accommodation after 16.00 hrs on the start date of your holiday.
You must vacate the property by 10.00 hrs on your final day unless agreed otherwise by both parties.
The maximum number of persons using LITUA accommodation at any time must not exceed the number stated in your booking confirmation. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
Electricity, bedding and towels are included in the price agreed upon booking. Charging electric cars at LITUA property is not included in the holiday rental price and it is not permitted (unless prior agreement is made with the owners, an extra charge will be applied).
You agree to keep the house clean and tidy and to leave it in a similar condition of cleanliness to when you arrived.
Any additional cleaning of the property, following your departure, beyond the normal amount reasonably required, may be charged for.
Noise kept to an absolute minimum between the hours of 11.00hr and 8.00hr
The numbers in your party must never exceed the stated house capacity 8 for the whole house. (fire & safety).
The house is strictly non-smoking.
Children must always be supervised by an adult.
The internal Wood Burning Stove, external Gas Fire-pit must be used with due diligence in respect of the fire risk to the user, the guest’s children, the property, and its grounds. No responsibility can be accepted by the owners in this respect.
Please note that candles are not allowed in the house.
RENTALS AND CHARGES
In order to secure a booking a £400 non-returnable deposit payment is required, with the final payment due 8 weeks before the start of your holiday.
On receipt of your deposit written confirmation of your booking will be forwarded to you as soon as the deposit/full payment has been received. You are then responsible for the balance of the rental.
If a week is booked 8 weeks or less until the rental commences the full rental is payable upon booking and is non-refundable in the event of cancellation.If the balance is not received 8 weeks prior to arrival of the dates provisionally booked by you it will automatically become available for re-let and the deposit will be forfeited in full.
A £250 ‘security deposit’ as a separate payment must be sent along with your final balance payment . This will be returned to you within 14 days of your end of the rental date provided the property is left in the same condition as found and no house rules were broken (see * below).
* ‘Security Deposit’ means a sum of money retained by us for a period up to 14 days after the end of the letting period. The purpose of this is to allow us to be recompensed in the event of any damages or breakages to property and equipment, excessive cleaning, and the replacement of any inventoried items deemed missing. Should any damage or loss be caused to the property or its equipment exceeding the £250 security deposit, the hirer agrees to accept costs of any such damage up to a maximum amount of £500
All cancellations must be notified in writing by you before the cancellation charges are confirmed. We strongly advise you to consider suitable Holiday Insurance cover that includes cancellation expenses. The day on which we receive your email cancellation is the day on which your reservation is cancelled. We will endeavour to re-let your booking to the best of our ability.
Please note that should you cancel your booking prior to the balance due date your deposit is non-refundable and forfeited in full and the balance is not then due. If your payment has not been received when requested 8 weeks before your commencement date, we will assume that you wish to cancel and we reserve the right to cancel the stay, in which case the deposit will be forfeited in full but we will not do so without considerable effort to reach you by both telephone and by email. Failure to respond to the balance requests timeously will also be deemed cancellation of booking and forfeiture of the deposit. We will make every effort to contact the guest by email and by telephone.
In the event you need to cancel your booking after the balance has been paid in full, BOTH the balance and the deposit will be retained by us however we will re-advertise your date having the sole discretion of offering dates out at a reduced rate to assist re-booking for you and every effort will be made to re-let your rental. If we are able to re-let your dates, we will refund you the final re-letting amount which may be less than you paid i.e. if the final letting price was discounted or only some of the days are re-let less a £100 administration fee for re-advertising and administration of the booking. This will be refunded to you within 14 days of us receiving full payment of the replacement let. Should we be unable to re-let the property, unfortunately, we will retain 100% of monies previously paid by you returning only your £250 ‘security deposit’.
Please ensure that your holiday insurance covers you for your stay.
CANCELLATION BY US
Each booking is made in good faith in the belief that the accommodation will be available to the client on the date stated on the booking form. If for any reason due to circumstances out-with our control the LITUA accommodation is not available we are unable to guarantee provision of alternative accommodation however a full refund of your original rental fee paid to us would be made. For the avoidance of doubt adverse weather conditions which may prevent travel for any reason, fog, delayed flights, ferry disruption, road closures are not deemed a circumstance out-with our control for this clause which would give rise to a refund. Normal holiday insurance is recommended at the time of booking as we cannot be held responsible for weather interruption to your travel arrangements.
ADVERSE TRAVEL CONDITIONS
In the event of ferry/plane disruptions due to bad weather conditions or any form of industrial action we cannot be held responsible for non-arrival at the LITUA accommodation and strictly no refunds will be given. We would recommend all guests to have travel insurance in place at time of booking.
ACCOMMODATION WITH HOT TUBS
The hot tub is included in the price of your holiday. Please note to ensure your stay is as enjoyable and comfortable as possible, we may require to refill / refresh the hot tub water during the rental for your comfort, however in the event that this process requires to be carried out it would be conducted as swiftly as possible with the minimal amount of disruption.
By email and with your booking confirmation you will be given a safety guidelines sheet. By accepting these terms and conditions, you accept that you have read & understand the hot tub safety terms & conditions.
RESTRICTION ON RENTAL
LITUA Ltd reserve the right to refuse any booking prior to the processing of the booking deposit.
We reserve the right to remove person or persons from the property due to unreasonable behaviour, or any behaviour that adversely impairs the enjoyment of other guests (including excessive noise), damage to the property or who exceeds the stated occupancy (unless occupancy has been agreed by both parties owner and customer direct and in advance of the let). In this case a refund of rental rate is at the entire discretion of the owner.
It is a condition of booking that a accommodation may only be occupied by the person named in the booking and their family and/or companions. LITUA accommodation may not be sub-let to a third party. If this is found to be the case, the third party will have no legal right of occupancy and will be required to vacate Litua self-catering immediately.
It is forbidden for guests to erect tents or use camper-vans or caravans or any other vehicles on site for the purposes of over-night accommodation. Any guests found doing so will be asked to leave immediately.
BBQ’S AND CAMP FIRES
You are not permitted to make camp fires or have BBQs anywhere except for at sites specifically designated for these purposes, and agreed between you and LITUA Ltd.
Dogs are the only pets allowed on the premises. No other kinds of pets are permitted. Guests must declare that they wish to bring a dog(s) at the time of booking and agree to pay the surcharge for accompanying dog(s). There is a maximum limit of 2 dogs for each property.
Chickens, wild deer and other animals roam free around the LITUA site and it is the responsibility of dog owners to keep their dog under control at all times. Guests may be required to vacate their Accomodation if, after being warned that their dog is causing a nuisance, they continue to fail to control it. In such circumstance, no refund will be payable to the guest for the unexpired part of their stay. Any injury or death caused by a guest’s dog to a person, another dog, stock animal or wild animal is the responsibility of the pet’s owner. In cases of injury or death of live-stock, another dog or wild animals caused by a guest’s dog, LITUA Ltd reserves the right to charge that guest for any applicable veterinary care or animal replacement costs.
Dogs are not allowed on the furniture or upstairs at LITUA accomodation and please bring your own pets bedding. If they have a tendency to chase wild animals or fight with other dogs they must be kept on a lead at all times. Any fouling close to the LITUA site, roads, foot-paths or croft field betwen LITUA and the shore line should be cleaned up by the dog’s owner. A charge of £60 will be taken from the security deposit if this is not observed i.e. if any dog faeces around LITUA site not picked upby the dog’s owner.
There is a washing area for pets outside the house, please use your own pet towels.
Beds are made up for your arrival. Towels, tea towels, bin bags, toilet rolls, tea, coffee, sugar and cooking oil and standard cleaning supplies are provided.
Free to view smart tv’s, with Netflix, Amazon Prime, Now TV etc, available via your own account details.
Please inform us of any breakages or damage so we can repair or replace before our next guests arrive.Cups, glasses & plates do get damaged but any other damages and losses will be paid for in full.
REPAIRS TO PROPERTY
Occasionally in rental properties damage due to possible wear and tear, an item of equipment may for some reason not be working. We will do our utmost to repair it as quickly as possible. Due to the remoteness of our location, sometimes things may take a little bit longer than they do nearer towns & cities but we will strive to correct problems should they arrive. To improve the facilities the owner’s reserve the right to alter or amend the facilities made available at the Litua accommodation.
RIGHT OF ENTRY
The owner of the Litua accommodation reserves the right to enter the property at an agreed time with the hirer to carry out any repairs or maintenance. The owner reserves the right to ask guests to vacate the property if their behaviour is deemed to be unreasonable or damage is caused to the property.
As well as cancellation and curtailment insurance, clients are recommended to take out holiday insurance to cover loss or damage to personal effects.
LITUA Ltd will have no liability for death, personal injury, or loss of, or damage to, personal property including motor vehicles. In the absence of any negligence or other breach of duty by the owner, the use by tenants of any LITUA accommodation or its facilities is entirely at their own risk.
EXTRAORDINARY CIRCUMSTANCES DURING YOUR STAY
LITUA Ltd accept no liability for events during your stay totally beyond our control, e.g. destruction of property due to flood, fire, earthquakes or acts of nature; or that the property becomes uninhabitable due to irreparable damage or on Health & Safety issues that could not reasonably have been foreseen. In such cases refunds will be at the discretion of LITUA Ltd.
The owner hopes that you will not have any cause for complaint but in the event of a problem arising, you must in the first instance contact the owner immediately so that any problem may be speedily resolved, as the owner must be given the opportunity to rectify the problem. Some problems are very easily rectified if notified.
The contract between you and the owner is subject to Scots Law and is formed in LITUA Ltd, Arisaig,, PH39 4NSPlease ensure you have read and understand the terms and conditions of agreement for the rental of LITUA Ltd prior to paying your deposit, by paying the deposit for yours stay you confirm you have read and agree to our terms and conditions.
Thank you for taking the time to read through the above, it is for your protection as much as it is for ours and we appreciate your time.